Terms and Conditions of BOOKING
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PLEASE READ OUR TERMS AND CONDITIONS AND ENSURE THAT AGREE TO THEM BEFORE BOOKING. BY MAKING YOUR BOOKING, YOU AGREE TO BE BOUND BY THESE TERMS.
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YOU ARE STRONGLY ADVISED TO TAKE OUT APPROPRIATE HOLIDAY INSURANCE TO COVER CANCELLATIONS BY YOU OR BY US; OUR CANCELLATION POLICY IS STRICT.
1. BOOKING
1.1 THE PERSON NAMED ON THE BOOKING CONFIRMATION – ‘THE HIRER’ - IS RESPONSIBLE FOR THE GROUP AND LIABLE FOR ANY DAMAGE CAUSED AND/OR MONIES OUTSTANDING.
1.2 THE HIRER ACCEPTS FULL RESPONSIBILITY FOR THE SAFETY OF THE TENT, EQUIPMENT AND THE SAFETY OF ANY PERSON WHO MAKES USE OF THE EQUIPMENT FOR THE DURATION OF THE HIRE PERIOD.
1.3 WE CHARGE A £50 SECURITY DEPOSIT PER BELL TENT ON ALL BOOKINGS. THIS IS HELD ON YOUR PAYMENT CARD FROM 6AM ON THE DAY OF YOUR ARRIVAL AND RELEASED BY MIDNIGHT ON THE DAY AFTER YOUR DEPARTURE, PROVIDING NO DAMAGE HAS BEEN CAUSED AND NO EXTRA CLEANING IS NEEDED SUCH AS REMOVING RUBBISH / WASHING DISHES / EMPTYING FIRE PITS ETC.
1.4 A PAYMENT OF 50% OF THE PRICE OF YOUR STAY MUST BE MADE TO CONFIRM YOUR DATES. ANY OUTSTANDING BALANCES ARE DUE 6 WEEKS BEFORE YOUR ARRIVAL UNLESS OTHERWISE AGREED. IF YOUR STAY IS BOOKED WITHIN 6 WEEKS OF ARRIVAL, FULL PAYMENT MUST BE MADE UPON BOOKING. IN THE EVENT OF NON-PAYMENT OF THIS BALANCE, WE RESERVE THE RIGHT TO CANCEL YOUR BREAK AND NO REFUND WILL BE GIVEN ON ANY PAYMENT YOU HAVE MADE; EITHER FOR YOUR ACCOMMODATION OR ANY ADDITIONAL SERVICES.
2. USE OF ACCOMMODATION
2.1 THE HIRER MUST BE ABLE TO IDENTIFY THEMSELVES IF REQUESTED BY A MEMBER OF STAFF ON THE SITE. DARK SKY GLAMPING RESERVES THE RIGHT NOT TO HAND OVER ANY EQUIPMENT OR TO CANCEL A BOOKING IF THE HIRER IS UNABLE TO IDENTIFY HIMSELF OR HERSELF AS THE HIRER.
2.2 ALL TENTS ARE PITCHED ON SITES OWNED BY A THIRD PARTY. IT IS THE RESPONSIBILITY OF THE HIRER TO READ THE TERMS AND CONDITIONS OF THE SITE SPECIFIC TO WHERE THEY ARE STAYING AND TO ABIDE BY THESE TERMS AND CONDITIONS. THE TERMS AND CONDITIONS OF THE SITE ARE SEPARATE TO THOSE OF DARK SKY GLAMPING.
2.3 DARK SKY GLAMPING DOES NOT ACCEPT ANY RESPONSIBILITY FOR THE ACTIONS OF EMPLOYEES OR THIRD PARTIES THAT ARE NOT EMPLOYED BY DARK SKY GLAMPING.
2.4 THE HIRER TAKES FULL RESPONSIBILITY FOR ANY ACTIONS BY THIRD PARTIES THAT CAUSE DAMAGE TO THE TENT INCLUDING THE ACTIONS OF THIRD PARTIES THAT CAUSE SAFETY OR FIRE RISKS AND THE CONSEQUENCES THAT RESULT FROM SUCH RISKS.
2.5 DARK SKY GLAMPING ACCEPTS NO LIABILITY FOR LOSS OR DAMAGE TO PERSONAL POSSESSIONS OR INJURY OR DEATH TO THEMSELVES OR THIRD PARTIES WHO USE THE TENTS AND EQUIPMENT.
2.6 BY BOOKING AND USING DARK SKY GLAMPING FOR YOUR ACCOMMODATION, YOU AGREE TO BE RESPONSIBLE FOR YOUR OWN WELFARE ALONG WITH THAT OF ANY CHILDREN AND ANIMALS IN YOUR CARE. YOU ARE REQUIRED TO TAKE ALL REASONABLE PRECAUTIONS AGAINST PERSONAL INJURY, INJURY TO OTHERS AND DAMAGE TO EQUIPMENT AND FACILITIES. USE OF THE EQUIPMENT OF DARK SKY GLAMPING IS THE RESPONSIBILITY OF THE GUEST AND IS DONE SO AT THEIR OWN RISK.
2.7 IN THE EVENT OF MISBEHAVIOUR OR OTHER INAPPROPRIATE BEHAVIOUR, WE RESERVE THE RIGHT TO TERMINATE THE HIRE WITHOUT ANY REFUND OF MONIES AT ANY LOCATION.
IN PARTICULAR REGARD TO HIGH HOUSE FARM;
2.7.1 THIS IS NOT A SUITABLE LOCATION FOR BOISTEROUS OR LOUD GROUPS
2.7.2 THERE IS TO BE NO NOISE BETWEEN 11AM AND 8AM
2.7.3 NO CARS CAN BE DRIVEN ON THE GLAMPING AREA AT ANY TIME
2.7.4 GUESTS MUST NOT ENTER THE FARMYARD AT ANY TIME EXCEPT STRICTLY FOR ACCESS ONLY TO THE GLAMPING AREA
2.8 IF THE BEHAVIOUR OF YOU OR MEMBERS OF YOUR GROUP CAUSES OTHER GUESTS OR STAFF, DISRUPTION, DISCOMFORT OR DISTRESS YOU WILL BE LIABLE FOR ANY REFUNDS PROVIDED TO OTHER GUESTS AND ADDITIONAL STAFF TIME. OUR DECISION IN THIS REGARD IS FINAL.
2.9 ALL EQUIPMENT PROVIDED - WITH THE EXCEPTION OF ELECTRICITY, GAS AND WATER SUPPLY - IS THE PROPERTY OF DARK SKY GLAMPING. THE HIRER MUST NOT HIRE OUT THE TENT TO ANY THIRD PARTY. THE HIRER AGREES TO ONLY HAVE THE SPECIFIC NUMBER OF PEOPLE STAYING IN THE TENT AS DECLARED BY THEM.
2.10 DARK SKY GLAMPING WILL ALWAYS ENDEAVOUR TO PROVIDE GOOD EQUIPMENT. HOWEVER, DUE TO THE NATURE OF CAMPING AND ADVERSE WEATHER CONDITIONS, ON RARE OCCASIONS, SOME WATER MAY ENTER THE TENT. DARK SKY GLAMPING CANNOT BE HELD RESPONSIBLE FOR SEVERE WEATHER / ACTS OF GOD.
3. MINIMUM STAY
3.1 UNLESS AGREED AND CONFIRMED IN WRITING, OUR MINIMUM STAY IS 1 NIGHT SUN-THURS, 2 NIGHTS FRI, SAT AND LOCAL SCHOOL HOLIDAYS. IF ANY OF YOUR PARTY ARE ONLY STAYING FOR ONE NIGHT DURING A TWO NIGHT MINIMUM STAY, THEN OUR MINIMUM NIGHT STAY POLICY STILL APPLIES.
4. ARRIVAL AND DEPARTURE
4.1 THE CHECK-IN TIME FOR THE HIRER TO ENTER THE TENT IS 3PM UNLESS A PRIOR ARRANGEMENT HAS BEEN MADE IN WRITING WITH DARK SKY GLAMPING.
4.2 THE DEPARTURE TIME FOR THE HIRER TO DEPART THE TENT IS BY 10.00AM UNLESS A PRIOR ARRANGEMENT HAS BEEN MADE IN WRITING WITH DARK SKY GLAMPING OR LATE CHECK OUT HAS BEEN BOOKED.
4.3 IF THE HIRER DOES NOT VACATE THE PROPERTY BY THE TIME STATED ON THE CONFIRMATION OF BOOKING, DARK SKY GLAMPING RESERVES THE RIGHT TO CHARGE A FEE OF 50% OF THE TOTAL AMOUNT FOR A 1 NIGHT HIRE.
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5. THE TENT AND EQUIPMENT
5.1 IT IS THE HIRER’S RESPONSIBILITY TO CHECK THAT ALL EQUIPMENT IS PRESENT AND IN GOOD WORKING ORDER ON ARRIVAL. ANY CONCERNS MUST BE REPORTED IMMEDIATELY TO DARK SKY GLAMPING.
5.2 CHARGES WILL BE MADE FOR ANY DAMAGE OR LOSS OF EQUIPMENT DURING THE HIRE PERIOD. THE CHARGE WILL NOT BE GREATER THAN THE TOTAL COST OF A REPLACEMENT TENT OR A SPECIFIC ITEM. THE HIRER AGREES TO PAY FOR ALL THE COSTS INCURRED IN REPAIRING/REPLACING THE EQUIPMENT.
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5.3 THE HIRER AGREES TO NOT MODIFY THE TENT IN ANY WAY.
5.4 NAKED FLAMES INSIDE A TENT CAN POSE A SERIOUS RISK TO LIFE. UNDER NO CIRCUMSTANCES ARE ANY NAKED FLAMES ALLOWED IN THE TENT. THIS INCLUDES BUT IS NOT LIMITED TO GAS APPLIANCES, GAS HEATERS, BBQS OR CANDLES. FOR SAFETY INFORMATION REGARDING CARBON MONOXIDE POISONING, PLEASE SEE HTTP://WWW.CAMPINGANDCARAVANNINGCLUB.CO.UK/HELPANDADVICE/CAMPING-SAFETY/CARBON-MONOXIDE-POISONING/
5.5 IT IS THE RESPONSIBILITY OF THE HIRER TO ENSURE THAT ANY NAKED FLAMES OUTSIDE OF THE TENT ARE AT A SAFE DISTANCE FROM ANY EQUIPMENT, EQUIPMENT BELONGING TO A THIRD PARTY OR TO THIRD PARTIES THEMSELVES.
5.6 ALL OUR TENTS ARE STRICTLY NON-SMOKING. TOBACCO SMELLS WILL BE CONSIDERED AS DAMAGE AND WILL BE CHARGED AT A MINIMUM OF £150.
5.7 HEAVY LOADS ARE NOT PERMITTED TO BE PLACED ON THE FRAME OF THE TENT. THIS INCLUDES WET CLOTHES.
5.8 IN HIGH WINDS IT IS THE HIRER’S RESPONSIBILITY TO CHECK THAT ALL PEGS ARE SECURELY FASTENED AND THAT ALL GUY ROPES ARE SECURE.
5.9 IT IS THE HIRER’S RESPONSIBILITY TO MAKE SURE THE TENT, FLOOR AND ALL FURNISHINGS ARE KEPT CLEAN, EVEN IN POOR WEATHER CONDITIONS.
5.10 OUR TENTS ARE LET ON A 'LEAVE IT HOW YOU FIND IT BASIS' AND THE HIRER IS RESPONSIBLE FOR THE CONDITION OF THE ACCOMMODATION AND THE FURNITURE AND FITTINGS THEREIN. IF FOLLOWING YOUR DEPARTURE YOUR ACCOMMODATION IS LEFT EXCESSIVELY MESSY OR DIRTY, REQUIRING ADDITIONAL CLEANING / SETTING UP YOUR SECURITY DEPOSIT WILL BE RETAINED AND YOU WILL BE CHARGED AN ADDITIONAL CLEANING SUPPLEMENT. IN PARTICULAR:
5.10.1 ANY KITCHEN EQUIPMENT MUST BE WASHED
5.10.2 ALL RUBBISH MUST BE PLACED IN THE BINS PROVIDED ON SITE
5.10.3 BBQS AND FIRE PITS MUST BE EMPTIED AND GRILLS CLEANED
5.10.4 ALL GLASS BOTTLES MUST BE TAKEN AWAY WITH YOU
5.11 ANY OF THE ABOVE LEFT FOR DARK SKY GLAMPING TO RECTIFY WILL BE CHARGED TO YOU AS A COST OF OUR TIME.
5.12 A WELL BEHAVED DOG IS PERMITTED IN THE TENTS. DOGS ARE NOT PERMITTED ON BEDS OR OTHER FURNITURE. THEY MUST BE DRIED OFF BEFORE ALLOWED IN TO THE ACCOMMODATION AND ALL MESS MUST BE CLEARED UP IMMEDIATELY ON THE SITE. DOG MESS LEFT FOR OTHERS TO REMOVE WILL. BE RETAINED FROM YOUR SECURITY DEPOSIT.
5.13 THE HIRER EXPRESSLY ACKNOWLEDGES THAT DARK SKY GLAMPING ARE NOT THE ORIGINAL MANUFACTURER OR SUPPLIER OF THE EQUIPMENT.
5.14 DARK SKY GLAMPING ACCEPTS NO LIABILITY FOR ANY INJURY OR DEATH FROM ANY CLAIM OR PROCEEDINGS ARISING FROM THIS CONTRACT WITH THE HIRER.
6. THIRD PARTY PROVIDERS
6.1 WHERE A THIRD PARTY IS USED TO DELIVER EXTERNAL ACTIVITIES, WE ARE NOT RESPONSIBLE FOR CANCELLATIONS OR DISRUPTIONS DUE UNAVAILABILITY OF THE PROVIDER FOR ANY REASON. LIABILITY INSURANCE IS HELD BY EXTERNAL PROVIDERS AND YOUR CONTRACT IS DIRECTLY WITH THE PROVIDER.
7. CANCELLATION BY US
7.1 DARK SKY GLAMPING RESERVES THE RIGHT TO CANCEL OR AMEND A BOOKING DUE TO SEVERE ADVERSE WEATHER CONDITIONS FOR THE REASONS OF HEALTH AND SAFETY. WE DO NOT TAKE DECISIONS LIKE THIS LIKELY, BUT WE WILL ALWAYS PUT YOUR SAFETY FIRST.
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7.2 IN THIS INSTANCE, WE WILL DO OUR BEST TO OFFER YOU A SUITABLE ALTERNATIVE BOOKING FOR ALTERNATIVE DATES. IF YOU DO NOT ACCEPT THE ALTERNATIVE WE OFFER, THE BOOKING WILL BE DEEMED CANCELLED AND NO REFUND OF ANY AMOUNTS PAID WILL BE OFFERED.
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7.3 FURTHERMORE, OUR LIABILITY WILL NOT INCLUDE OTHER LOSSES INCURRED BY YOU AS A RESULT OF THE CANCELLATION. WE STRONGLY ADVISE THAT YOU TAKE OUT APPROPRIATE HOLIDAY INSURANCE TO COMPENSATE YOU FOR SUCH EVENTUALITIES.
8. CANCELLATION BY YOU
8.1 THE FOLLOWING REFUNDS ARE APPLICABLE DEPENDING ON HOW MANY DAYS BEFORE ARRIVAL THE CANCELLATION IS MADE:
8.1.1 LESS THAN 60 DAYS BEFORE ARRIVAL = NO REFUND
8.1.2 60 OR MORE DAYS BEFORE ARRIVAL = ALL MONIES PAID TO US LESS £50 ADMINISTRATION FEE. YOU ARE STRONGLY ADVISED TO TAKE OUT HOLIDAY CANCELLATION INSURANCE TO COVER THIS EVENTUALLY; OUR CANCELLATION POLICY IS STRICT.
8.3 IN THE UNLIKELY EVENT THAT ANY EQUIPMENT IS DAMAGED BEYOND USE BY THE PREVIOUS HIRER AND THAT NO SUITABLE ALTERNATIVE CAN BE FOUND, A FULL REFUND WILL BE ISSUED. HOWEVER, DARK SKY GLAMPING ACCEPTS NO FURTHER LIABILITY.
8.4 IN THE EVENT THAT YOU CHOOSE TO CANCEL YOUR STAY OR LEAVE AFTER YOUR BOOKING START DATE, EVEN IF FOR REASONS OUT OF YOUR REASONABLE CONTROL SUCH AS ADVERSE WEATHER OR ILLNESS, WE ARE UNABLE TO OFFER ANY REFUND. WE STRONGLY ADVISE THAT YOU TAKE OUT APPROPRIATE HOLIDAY INSURANCE TO COMPENSATE YOU FOR SUCH EVENTUALITIES.
9. COMPLAINTS
9.1 WE HOPE YOU HAVE NO CAUSE TO COMPLAIN ABOUT YOUR STAY WITH DARK SKY GLAMPING BUT SOMETIMES ISSUES CAN ARISE; THE VAST MAJORITY OF WHICH CAN BE SOLVED SWIFTLY AND EFFICIENTLY WITH LITTLE FUSS OR DISRUPTION TO YOUR STAY. WE ARE EXTREMELY KEEN TO GIVE YOU THE BEST EXPERIENCE POSSIBLE DURING YOUR STAY AND WILL WORK HARD TO DO SO, HOWEVER WE ARE UNABLE TO SOLVE ANY ISSUES BROUGHT TO US AFTER YOUR DEPARTURE. WE WILL THEREFORE NOT ENTERTAIN ANY COMPLAINTS WHICH HAD NOT BEEN BROUGHT TO OUR ATTENTION BEFORE LEAVING THE SITE.
10. FORCE MAJEURE
10.1 WHILE EVERY EFFORT WILL BE MADE BY DARK SKY GLAMPING TO CARRY OUT ANY ORDER ACCEPTED, WE ARE UNABLE TO ACCEPT ANY LIABILITY, OFFER A REFUND OR PAY COMPENSATION FOR ANY EVENT CLASSED AS A FORCE MAJEURE.
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10.2 FORCE MAJEURE IS DEFINED AS CIRCUMSTANCES WHICH PREVENT THE PERFORMANCE OF THE CONTRACT WHICH ARE TOTALLY OUTSIDE OUR CONTROL, AND INCLUDE BUT ARE NOT LIMITED TO WAR, THREAT OF WAR, RIOT, CIVIL STRIFE, TERRORIST ACTIVITY, NATURAL OR NUCLEAR DISASTER, FIRE, ADVERSE WEATHER CONDITIONS, INDUSTRIAL ACTION OR DISPUTE, TECHNICAL PROBLEMS TO TRANSPORT, PORT CLOSURE, CONGESTION AT A PORT OR AIRPORT, EPIDEMIC, PANDEMIC OR DISEASE.
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11. FINALLY
11.1 WE RESERVE THE RIGHT TO AMEND OUR TERMS & CONDITIONS OF HIRE AT ANY TIME, WITHOUT NOTICE.